SHIPPING CUT OFF TIMES

  1. All orders are shipped Monday through Friday (excluding Holidays).
  2. All paid orders received before 12:00 PM EST Monday thru Friday will ship that same day or on the requested future shipping date.
  3. Paid Orders received after 12:00 PM EST or on a Saturday will ship the following business day.
  4. Please note that in times of high volumes, items may take an additional 24 hours for your order to be shipped.
  5. When selecting your shipping option, please take into consideration that the day the order is placed does NOT count as a transit day.
  6. You will be provided with an estimated delivery date on all orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.  Adult signatures are required for all gifts containing alcohol.  All other gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.
  7. OUR 2018 HOLIDAY SCHEDULE 

Standard
5 business Days

3rd Day 
3 business Days
2nd Day 
2 business Days
Next Day

1 business day

Saturday

Father’s Day
6/19/2016
June 13
(1 pm, PST)
June 14
(1 pm, PST)
June 15
(1 pm, PST)
June 16
(1 pm, PST)
June 17
(1 pm, PST)
Administrative Professional’s Day
4/27/2016
April 20
(1 pm, PST)
April 22
(1 pm, PST)
April 25
(1 pm, PST)
April 26
(1 pm, PST)
April 22
(1 pm, PST)
Mother’s Day
5/8/2016
May 2
(1 pm, PST)
May 3
(1 pm, PST)
May 4
(1 pm, PST)
May 5
(1 pm, PST)
May 6
(1 pm, PST)

** Christmas Orders that are Ground Shipping Only** 
Ground Orders placed before 1 PM CST on 12/20/2016 are guaranteed to ship prior to Christmas.  (Please take into consideration the 2 day lead time on ground orders during the month of December.)
Ground Orders placed after 1 PM CST on Tuesday 12/20/2016 are not guaranteed to ship prior to the holiday closing.

 * Adverse conditions can sometimes affect holiday shipments, we may need to ship your order early to guarantee on-time delivery. *

 

U.S. SHIPPING METHODS & RATES

Domestic Ground: (5-7 Business Days) $15.00
3 Day Air   (3 Business Days):  $39.95
2 Day Air   (2 Business Days):  $49.95
Overnight  (1 Business Day):    $69.95
HI & AK:    (3 Business Days):  $29.99

The rates above apply to domestic shipping within the continental USA.

Couriers: We use FedEx, UPS, GSO and USPS for Domestic shipments.

Shipping times listed on our site are estimate times provided to us by the individual carriers. We cannot be held responsible for delays out of our control at FedEx, UPS, GSO or the United States Postal Service.

When selecting your delivery option, please take into consideration that couriers do not deliver on Saturdays and Sundays.

Las Vegas Concierge Catalog

The gift baskets available for quick delivery to Las Vegas Hotels are located within in our Las Vegas Concierge Catalog.  Not all gifts on our site are created in Las Vegas please inquire with us before ordering a gift that is NOT in our Las Vegas Concierge Catalog.   Orders to Las Vegas Hotels placed before Noon are delivered Next-Day by local courier 6 days a week (Monday – Saturday)

NOTE:  To avoid delivery delays please provide the name of the guest under which the room reservation is made AND let us know if the gift is for someone sharing the room.

Delivery Delays

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please add an additional 1 to 2 days to the estimated delivery date of your order.   Please also understand that these delays are delivery/courier related issues and are out of AG&B’s control.  AG&B is not responsible for such delays and refunds cannot be processed for in such events.

AVOIDING DELAYS

In order to avoid delays, we urge our customers to provide complete street names, apartment #’s, city and zip codes and to double check that there are no typos.  If a package is being delivered to a business, The Company Name and Department is extremely important for fast and accurate delivery.

We cannot be held be responsible for delays relating to partial or incorrect information.  An additional shipping charge of $20.00 will apply if we are requested to re-route a parcel or correct a shipping address on the parcel once the parcel has shipped.

Claims or requests for refunds on gifts returned to us or delays in shipping due to an incorrect address or missing address information (Suite numbers) will not be honored.

In the unlikely event of your parcel being denied by the recipient, your parcel will be returned to us and you will be given the option of a refund on your purchase price less applicable shipping & handling charges.

INTERNATIONAL DELIVERY

AG&B delivers to all 50 United States. We cannot ship to APO – FPO Boxes or foreign addresses.

All gifts area available for shipping to Hawaii and Alaska.  During checkout you will be offered a Alaska and Hawaii shipping option to select.

MULTIPLE ORDERS:

Products cannot be bundled into a single package due to design and size. Shipping rates are per item ordered.  If you need to order large multiple items 5 or more please feel free to call us to organize shipping rates.

 

ALCOHOL SHIPPING:

All shipments of alcohol require a signature upon delivery by an adult 21 years of age or older.  AG&B will not be responsible for delivery delays due to signature receipt requirements not being met.  Damage to basket contents and spoilage claims will not be honored in the event of a delivery delay resulting from authorized adult signature failure. We highly recommend that our customers notify the gift recipients of the shipment and notify them that a signature of a person 21 years of age or older is required for package delivery.

Our wine, beer and champagne gift baskets are shipped directly from our network of gift basket suppliers. Due to current state laws, some states do not permit the shipping of alcohol into their state. If we receive an order for one of the states that has these restrictions in place, we will contact you immediately to discuss your order.

Pay Methods & Sales Tax

 

Accepted Payment Methods
We accept all major credit cards; PayPal, Bill Me Later.
Net30 Terms are available for approved Corporate Accounts only (minimum $1,500 first order).

 

Sales Tax Collection
We are a New York based company and must collect state and local taxes for shipments to New York State.
We are obligated to collect tax in additional states if we establish a presence in those states.

Sales Tax will automatically be calculated and applied to your orders

Returns & Claims

*** All Claim Requests must be submitted by Creating a Support Ticket Here  *** 

 

We want you, our valued customers and your recipients, to be satisfied with your purchase.  If AG&B has made an error in the processing/filling of your order or if the product has arrived damaged or has not arrived at all we urge your to file a claim within 5 business days after delivery.

 

Return Process:

  1. Document Your Claim – Its always a good idea to take a picture for visual confirmation but its even more important when it comes to claims of delivery of damaged goods.Damaged:  We request customers that receive products that are damaged to send photos of what was received.  This is necessary for AG&B to file a claim with the Carrier.Lost in Transit:   If your order never arrived please contact us immediately so we may file a claim with the courier. No proof is required only your order #.
  2. Submit Your Claim – Please submit your claim using the form on our Contact Us Page
  3. Re-Order if Needed – Both Damaged and Lost Claims are placed directly with our Couriers and can typically take between 3-5 business days to complete.  If a replacement order is needed we require that you place a brand new order with payment To prevent further delays you may see fit to place another paid order.
  4. Refund / Re-Ship – Once your claim has been authorized and completed AG&B will cover the cost of return shipping, provide a full refund of the purchase price+shipping for the damaged/lost order OR re-ship new merchandise if you haven’t already re-ordered.

 

 

 


No Fault Returns

AG&B accepts no fault returns within 3 business days 

  1. The product must be unopened and in its original condition.
  2. The product must be retrievable
  3. A 20% Restocking fee + Return Shipping Cost will be assessed to the customer

The following does not justify a request for return:
Difference in product packaging – Not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently.
Substitutions – We reserve the right to make substitutions and do find the need too at various times throughout the year.

Authorized Returns for any reason other than damages, shipping errors, or lost in transit will incur a 20% restocking fee with return shipping at the customers expense.


Privacy Policy

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you